TERMS & CONDITIONS
Effective Date: September 14, 2026
Welcome to Santana Socials. These Terms & Conditions govern the purchase and use of services provided by Santana Socials (“Santana Socials,” “we,” “us,” or “our”). By purchasing, booking, or otherwise engaging Santana Socials for services, you (“Client”) acknowledge and agree to the following terms.
1. SERVICES
Santana Socials provides services that may include social media management, content creation, photography and short-form video content, social media strategy and consulting, event marketing, event promotion, event management, and other related marketing services.
The exact services, deliverables, platforms, frequency, pricing, and timeline applicable to each Client will be determined by the package, proposal, invoice, or written agreement accepted by the Client.
Services outside of the agreed scope may require an additional fee.
2. PAYMENT
Payment terms will be stated on the Client's invoice, proposal, or service agreement.
Unless otherwise agreed in writing, recurring monthly services must be paid according to the payment schedule established at the beginning of the Client relationship.
Services may be paused if payment becomes past due.
Additional services, content sessions, travel, event support, rush requests, or work outside of the agreed package may be billed separately.
All payments made for services already performed are non-refundable.
3. MONTHLY SERVICES & CANCELLATION
Recurring services continue according to the term agreed upon between Santana Socials and the Client.
If a minimum commitment is included in the Client's proposal or agreement, the Client remains responsible for payments required during that commitment period unless otherwise agreed in writing.
After any required commitment period, either party may discontinue recurring services by providing at least 30 days' written notice, unless a different cancellation policy is included in the Client's individual agreement.
Work completed or scheduled during the notice period remains payable.
4. CLIENT RESPONSIBILITIES
Clients are responsible for providing Santana Socials with timely access to information and materials reasonably necessary to perform the agreed services. This may include:
• Account access or appropriate administrative permissions
• Logos and brand guidelines
• Photos and videos
• Product or service information
• Event details
• Pricing and promotional information
• Required approvals
• Accurate business information
Santana Socials is not responsible for delays, missed posting opportunities, or reduced deliverables caused by a Client's failure to provide necessary information, access, materials, or approvals in a timely manner.
5. CONTENT APPROVAL
When Client approval is required, the Client is responsible for reviewing content and communicating requested changes within the agreed timeframe.
Once the Client approves content, the Client accepts responsibility for the accuracy of the information contained in that content, including dates, prices, offers, names, business information, and other factual claims.
Santana Socials reserves the right to correct minor typographical or formatting errors.
6. REVISIONS
Reasonable revisions are included when appropriate within the scope of the selected service or package.
Requests involving substantial changes in direction, repeated revisions, reshoots, additional editing, or work beyond the originally agreed scope may be subject to an additional fee.
7. CONTENT SESSIONS
Clients receiving content creation services are responsible for being prepared and available for scheduled content sessions.
Cancellations or rescheduling should be communicated as soon as reasonably possible.
Repeated cancellations, last-minute rescheduling, or failure to attend a scheduled content session may result in the loss of that month's session or an additional rescheduling fee.
Unused monthly content sessions do not automatically roll over unless agreed to in writing.
8. SOCIAL MEDIA PLATFORMS
Santana Socials is an independent service provider and is not affiliated with or responsible for Facebook, Instagram, TikTok, LinkedIn, YouTube, or any other third-party platform.
Santana Socials cannot guarantee uninterrupted access to any social media account or platform and is not responsible for outages, algorithm changes, account restrictions, suspensions, hacking, platform errors, or changes to third-party policies.
Clients remain responsible for maintaining ownership and security of their business accounts.
9. RESULTS & PERFORMANCE
Social media and marketing performance can be influenced by numerous factors outside the control of Santana Socials.
Santana Socials does not guarantee any specific number of followers, views, likes, leads, customers, sales, event attendees, revenue, engagement, or other business result.
We will provide the agreed services and use reasonable professional judgment and strategy, but past performance or projections do not guarantee future results.
10. INTELLECTUAL PROPERTY & CONTENT USE
Upon full payment, the Client may use final content created specifically for the Client's business as contemplated by the applicable package or agreement.
Santana Socials retains ownership of its underlying strategies, templates, processes, concepts, methods, and other pre-existing intellectual property.
Unless the Client requests otherwise in writing, Santana Socials may display completed work, photographs, videos, graphics, or social media content created for the Client in Santana Socials' portfolio, website, social media accounts, presentations, or promotional materials.
The Client represents that it has permission to provide Santana Socials with any logos, photographs, music, videos, trademarks, or other materials supplied by the Client for use in the Client's content.
11. MUSIC & THIRD-PARTY MATERIAL
Music, audio, fonts, stock media, templates, and other third-party materials may be subject to licensing restrictions or platform-specific rules.
Santana Socials will make reasonable efforts to use materials appropriately but cannot guarantee that third-party platforms will not change, mute, restrict, remove, or otherwise modify content because of licensing or platform policies.
12. EVENT MARKETING & EVENT MANAGEMENT
For Clients utilizing event services, Santana Socials' responsibilities will be limited to the services specifically agreed upon in writing.
Santana Socials does not guarantee event attendance, ticket sales, vendor participation, sponsorships, weather conditions, venue availability, or overall event profitability.
Unless specifically included in the Client's agreement, the Client remains responsible for contracts with venues, vendors, performers, caterers, security providers, municipalities, and other third parties, as well as any necessary permits, licenses, insurance, and legal or regulatory compliance.
Santana Socials is not responsible for the acts, omissions, cancellations, or performance of independent vendors or other third parties.
13. CONFIDENTIALITY
Santana Socials will use reasonable care when handling confidential business information, account credentials, strategies, unpublished content, and other non-public information provided by a Client.
Clients should use secure methods whenever possible when providing passwords or sensitive account information.
14. PROFESSIONAL RELATIONSHIP
Santana Socials operates as an independent contractor. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between Santana Socials and the Client.
15. RIGHT TO REFUSE OR TERMINATE SERVICES
Santana Socials reserves the right to refuse or discontinue services when reasonably necessary, including in cases involving nonpayment, abusive or threatening behavior, illegal activity, repeated failure to cooperate, requests that violate platform policies, or requests that could reasonably harm Santana Socials' reputation or business.
Any outstanding amounts for services already provided remain due.
16. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Santana Socials will not be liable for indirect, incidental, special, consequential, or lost-profit damages arising from the services, social media platforms, third-party providers, events, or marketing results.
To the fullest extent permitted by applicable law, Santana Socials' total liability relating to a particular service engagement will not exceed the amount actually paid by the Client to Santana Socials for the services giving rise to the claim.
17. INDEMNIFICATION
To the extent permitted by applicable law, the Client agrees to be responsible for claims arising from materials, information, instructions, products, services, or representations supplied by the Client, including claims involving copyright, trademark, privacy, publicity rights, false advertising, or inaccurate information.
18. CHANGES TO THESE TERMS
Santana Socials may update these Terms & Conditions from time to time. Updated terms will become effective when posted unless otherwise stated.
Changes will not retroactively alter payment or service obligations already established in a separately signed agreement unless both parties agree.
19. GOVERNING LAW
These Terms & Conditions are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.
20. CONTACT
Questions regarding these Terms & Conditions or Santana Socials services may be directed to Santana Socials through the contact information provided on our website.
Santana Socials
Content Creation • Social Media Management • Event Marketing & Management
By purchasing, booking, or engaging Santana Socials for services, the Client acknowledges that they have reviewed and agree to these Terms & Conditions, subject to any additional terms contained in their individual proposal or service agreement.