PRIVACY POLICY
Effective Date: September 14, 2026
Santana Socials (“Santana Socials,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or using our services.
This Privacy Policy explains what information we may collect, how we use it, and the choices you may have regarding your information.
1. INFORMATION WE MAY COLLECT
We may collect personal information that you voluntarily provide to us, including:
• Name
• Email address
• Phone number
• Business or organization name
• Social media handles
• Information submitted through contact or inquiry forms
• Information provided when requesting a quote, consultation, or service
• Communications between you and Santana Socials
• Information necessary to provide contracted services
We may also automatically receive certain technical information when you visit our website, such as your device type, browser type, general location information, pages visited, referring website, and other website usage information.
2. HOW WE USE YOUR INFORMATION
Information collected by Santana Socials may be used to:
• Respond to inquiries and messages
• Provide quotes or information about our services
• Schedule consultations or content sessions
• Provide social media management, content creation, event marketing, consulting, or other contracted services
• Process and manage Client relationships
• Communicate regarding projects, invoices, scheduling, or services
• Improve our website, services, and customer experience
• Maintain business records
• Protect against fraudulent or unauthorized activity
• Comply with applicable legal obligations
If you choose to receive marketing communications from Santana Socials, we may also use your contact information to provide business updates, service announcements, promotions, or other marketing communications.
3. CONTACT FORMS
When you submit information through a contact form on our website, the information you provide may be used to respond to your inquiry and communicate with you regarding Santana Socials services.
Submitting an inquiry does not create a Client relationship or guarantee availability for services.
4. COOKIES & WEBSITE ANALYTICS
Our website may use cookies or similar technologies to understand how visitors interact with the site, improve website functionality, and measure website performance.
Third-party website platforms, analytics providers, social media platforms, or other service providers may also use cookies or similar technologies according to their own privacy policies.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect how some website features function.
5. THIRD-PARTY SERVICES
Santana Socials may use third-party services to operate our business and website. These may include website hosting providers, payment processors, scheduling platforms, email services, analytics providers, cloud storage services, social media platforms, and other business tools.
Information may be shared with these providers when reasonably necessary for them to perform services on our behalf.
These third parties operate under their own terms and privacy practices. Santana Socials is not responsible for the privacy practices of third-party websites, applications, or services.
6. SOCIAL MEDIA
Our website may contain links to Santana Socials' social media profiles or allow visitors to interact with third-party social media platforms.
When you interact with us through Facebook, Instagram, TikTok, LinkedIn, YouTube, or another social platform, your information may also be collected and processed by that platform according to its own privacy policy.
7. CLIENT ACCOUNT INFORMATION
Clients receiving social media management or related services may provide Santana Socials with access to business social media accounts, pages, advertising accounts, or other digital platforms.
Santana Socials will use such access only as reasonably necessary to perform the agreed services.
Clients remain responsible for maintaining ownership and appropriate security of their accounts. When possible, Clients should provide administrative or partner access rather than sharing personal passwords.
8. PAYMENT INFORMATION
If payments are processed through a third-party payment processor, payment information may be collected and processed directly by that provider.
Santana Socials may maintain records of invoices, payments, transaction dates, and other information necessary for accounting and business purposes.
9. HOW WE SHARE INFORMATION
Santana Socials does not sell your personal information.
We may share information when reasonably necessary with service providers that assist us in operating our business, fulfilling contracted services, processing payments, maintaining our website, or communicating with Clients.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, property, business, Clients, or others.
10. DATA SECURITY
Santana Socials takes reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, email system, online account, or electronic storage method can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted electronically.
11. DATA RETENTION
We may retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, and satisfy applicable legal or accounting requirements.
Information that is no longer reasonably necessary may be deleted or securely disposed of when appropriate.
12. YOUR CHOICES
You may contact Santana Socials to request that we:
• Update or correct personal information you have provided
• Stop sending marketing communications
• Address questions regarding information you previously submitted
• Delete certain personal information when reasonably possible and legally permitted
Some information may need to be retained for legitimate business, accounting, contractual, or legal purposes.
13. EMAIL & MARKETING COMMUNICATIONS
If Santana Socials sends promotional or marketing emails, recipients may request to unsubscribe from future marketing communications.
Administrative communications regarding an active Client relationship, invoice, project, scheduled service, or other transaction may still be sent when necessary.
14. CHILDREN'S PRIVACY
Santana Socials' website and services are intended primarily for businesses and adults seeking professional marketing services.
We do not knowingly collect personal information online from children under the age of 13. If we become aware that such information has been submitted without appropriate authorization, we will take reasonable steps to remove it.
15. EXTERNAL LINKS
Our website may contain links to websites or services operated by third parties.
Santana Socials is not responsible for the content, security, or privacy practices of third-party websites. Visitors should review the privacy policies of external websites before submitting personal information.
16. CHANGES TO THIS PRIVACY POLICY
Santana Socials may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or legal requirements.
Any updated Privacy Policy will be posted on this page with a revised effective date.
17. CONTACT US
If you have questions about this Privacy Policy or how Santana Socials handles personal information, please contact us using the contact information provided on our website.
Santana Socials
Content Creation • Social Media Management • Event Marketing & Management
Effective Date: September 14, 2026